Communicating feedback and complaints

31 May 2016

ECMS is committed to ensuring all feedback and complaints are managed fully, fairly and within a reasonable time frame.

We welcome the opportunity to listen to and learn from the families that engage with our services. We recognise through receiving feedback/complaints about our services, together we can effect high quality service provision.

Our feedback and complaints policy has been recently updated to reflect the feedback received in surveys from families and staff, and is now far more comprehensive.

If you would like to provide us with some feedback or make a complaint, you may choose use this feedback and complaints form.

We invite you to read our revised feedback and complaints policy and encourage you to send through any thoughts to ecms@ecms.org.au